All possible statuses for a Payout item are the following:
| result[].status.code | result[].status.reason | Payment method | Description | Allows retry attempts |
|---|---|---|---|---|
| PENDING | PIX / PAGBANK | Item was received and will be processed soon. | - | |
| SUCCESS | PIX / PAGBANK | Item was received and processed successfully. | - | |
| FAILED | PROCESSING_ERROR | PIX / PAGBANK | An unexpected error has occurred. | YES |
| FAILED | INVALID_DESTINATION | PIX / PAGBANK | Pix key / account provided is an invalid destination. | NO |
| FAILED | INSUFFICIENT_FUNDS | PIX / PAGBANK | Transfer cannot be processed due to insufficient funds. | NO |
| FAILED | PAYEE_IRREGULAR_REGISTER | PIX / PAGBANK | Payee is not compliant with our internal policies. | NO |
| FAILED | PAYOUT_DENIED | PIX / PAGBANK | Item was received and could not be processed. | NO |
| FAILED | PAYEE_NAME_DOES_NOT_MATCH | PIX / PAGBANK | The payee's name does not meet our internal policies' minimum similarity threshold. Please use the exact name specified in the document and avoid special characters for conformity. | NO |
| FAILED | PAYEE_LEGAL_CONSTRAINTS | PIX / PAGBANK | Payee is not compliant with international standards. | NO |
| FAILED | PAYEE_DECEASED | PIX / PAGBANK | The payee document indicates the demise of the individual. | NO |
| FAILED | PAYEE_UNDERAGED | PIX / PAGBANK | Minor (individual under 18 y.o.) is prohibited from engaging in transactions within this business sector. | NO |
| FAILED | PAYEE_EXCEEDED_FINANCIAL_LIMIT | PIX / PAGBANK | Payee's financial limit has been exceeded. | NO |
| FAILED | REJECTED_BY_RECEIVER | PIX | Transfer rejected by receiver bank. | NO |
| FAILED | PROCESSING_TIMEOUT | PIX | Transfer aborted due to a processing timeout in the Brazilian SPI (Instant Payments System). | YES |
| FAILED | DESTINATION_NOT_MATCH_DOCUMENT | PIX | Payee's document does not match with account owner. | NO |
| FAILED | DESTINATION_ACCOUNT_BLOCKED | PAGBANK | Destination account is blocked. | NO |
| FAILED | PAYEE_NAME_DOES_NOT_MATCH | PIX / PAGBANK | The payee's name does not meet our internal policies' minimum similarity threshold. Please use the exact name specified in the document and avoid special characters for conformity. | NO |
| FAILED | PAYEE_NATIONAL_ID_CANCELLED | PIX / PAGBANK | Due to some administrative measures, the document may be cancelled. | NO |
| FAILED | PAYEE_NATIONAL_ID_INACTIVE | PIX / PAGBANK | The payee document is inactive. | NO |
| FAILED | PAYEE_UNDERAGED | PIX / PAGBANK | Minor (individual under 18 y.o.) is prohibited from engaging in transactions within this business sector. Error valid only for the betting sector. | NO |
| FAILED | SALARY_ACCOUNT_TYPE_UNSUPPORTED | PIX / PAGBANK | Payee destination cannot be a type salary account. | NO |