Each transaction has a status that indicates its current state and any necessary actions you may need to take. These statuses help merchants track payments, identify issues, and determine the next steps in the transaction lifecycle.
Transaction Statuses
The table below outlines the possible transaction statuses, their meanings, and what they imply for your business. Understanding these statuses ensures smooth payment processing and helps you efficiently handle refunds, chargebacks, and pending transactions.
| Name | Description |
|---|---|
CANCELLED | Transaction was canceled by PagSeguro. |
COMPLETE | Transaction was paid and approved. Products should be delivered to the Customer. |
CHARGEBACK | An approved transaction was canceled by the Customer. Please consult your Account Manager for costs. |
EXPIRED | Payment date of the transaction expired. |
NOT-PAID | Payment confirmation of the transaction was not received. |
PENDING | Transaction was created. |
REFUNDED | A partial or full refund was requested and accepted for the transaction. |
UNDER-REVIEW | Transaction is under review by PagSeguro Analysis team. It will be approved or canceled based on the analysis. |
Refund Statuses
Refunds initiated for a transaction follow a separate lifecycle with their own status values. These statuses help you track the progress of a refund request and identify if any further action is needed.
| Status | Description |
|---|---|
REQUESTED | Refund requested by the merchant |
PROCESSING | Refund is being processed |
PROCESSED | Refund completed successfully |
REJECTED | Refund was rejected by the provider |