Item's status

STATUS: The status of a payout refers to the current state of the payment being processed.

It's important for users to understand that "STATUS" refers to the state of the payout itself.

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When a transaction reaches the REVERSED state, it is important to highlight the applicable return timeframe.
Brazil: Reversal can occur within up to 90 days, applicable only to PIX and BANK TRANSFER methods.
Other countries: There is no reversed process for other Latam countries.

The flow is demonstrated in the following flowchart:

PENDING: The payout has been received and will be processed shortly.
SUCCESS: The payout was successfully processed.
FAILED: The payout was rejected due to a failure. The possible reasons are described in the table below.
REVERSED: The payout was reversed by the transfer provider or the destination financial institution.

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The payment status may change during the process and should not be considered final. For example, the "REVERSED" status may occur after "SUCCESS".

All possible statuses for a Payout item are the following:

result[].status.code	result[].status.reason	Payment method	Description	Allows retry attempts
PENDING	-	ALL	Item was received and will be processed soon.	-
SUCCESS	-	ALL	Item was received and processed successfully.	-
FAILED	PROCESSING_ERROR	ALL	An unexpected error has occurred.	YES
FAILED	INVALID_DESTINATION	ALL	Pix key / account provided is an invalid destination.	NO
FAILED	INSUFFICIENT_FUNDS	ALL	Transfer cannot be processed due to insufficient funds.	NO
FAILED	PAYEE_IRREGULAR_REGISTER	ALL	Payee is not compliant with our internal policies.	NO
FAILED	PAYOUT_DENIED	ALL	Item was received and could not be processed.	NO
FAILED	PAYEE_NAME_DOES_NOT_MATCH	ALL	The payee's name does not meet our internal policies' minimum similarity threshold. Please use the exact name specified in the document and avoid special characters for conformity.	NO
FAILED	PAYEE_LEGAL_CONSTRAINTS	ALL	Payee is not compliant with international standards.	NO
FAILED	PAYEE_DECEASED	ALL	The payee document indicates the demise of the individual.	NO
FAILED	PAYEE_UNDERAGED	ALL	Minor (individual under 18 y.o.) is prohibited from engaging in transactions within this business sector.	NO
FAILED	PAYEE_EXCEEDED_FINANCIAL_LIMIT	ALL	Payee's financial limit has been exceeded.	NO
FAILED	REJECTED_BY_RECEIVER	PIX / BANK TRANSFER	Transfer rejected by receiver bank.	NO
FAILED	PROCESSING_TIMEOUT	PIX / BANK TRANSFER	Transfer aborted due to a processing timeout in the Brazilian SPI (Instant Payments System).	YES
FAILED	DESTINATION_NOT_MATCH_DOCUMENT	PIX / BANK TRANSFER	Payee's document does not match with account owner.	NO
FAILED	DESTINATION_ACCOUNT_BLOCKED	PAGBANK	Destination account is blocked.	NO
FAILED	PAYEE_NAME_DOES_NOT_MATCH	ALL	The payee's name does not meet our internal policies' minimum similarity threshold. Please use the exact name specified in the document and avoid special characters for conformity.	NO
FAILED	PAYEE_NATIONAL_ID_CANCELLED	ALL	Due to some administrative measures, the document may be cancelled.	NO
FAILED	PAYEE_NATIONAL_ID_INACTIVE	ALL	The payee document is inactive.	NO
FAILED	PAYEE_UNDERAGED	ALL	Minor (individual under 18 y.o.) is prohibited from engaging in transactions within this business sector. Error valid only for the betting sector.	NO
FAILED	SALARY_ACCOUNT_TYPE_UNSUPPORTED	ALL	Payee destination cannot be a type salary account.	NO
REVERSED	OPERATIONAL_ERROR	PIX / BANK TRANSFER	An unexpected error occurred on the PSP.	NO
REVERSED	REJECTED_BY_PAYEE	PIX / BANK TRANSFER	Transfer was rejected by payee.	NO
REVERSED	REJECTED_BY_PAYEE_BANK	PIX / BANK TRANSFER	Transfer was rejected by payee bank.	NO
REVERSED	REVERSED	PIX / BANK TRANSFER	Transfer reversed.	NO

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Bank Transfer Retry Policy in Colombia
For the bank transfer method in Colombia, retries are not possible at any status. If a retry is required, the payout must be reinitiated as a new request.

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ℹ️Bank Transfer Retry Policy in Colombia

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Bank Transfer Retry Policy in Colombia